Exchange and Returns

BCNÜ products are manufactured to the highest standard and we know you're going to love your gear from BCNÜ. In the unlikely event that the item has a manufacturing fault we will gladly replace it up to 60 days from the date you receive your purchase. Warranty excludes malfunction caused by normal wear and tear, alterations, abuse, negligence or not following care instructions.

General Terms:

  • SALE items purchased from our OUTLET STORE cannot be exchanged or refunded - Do not proceed to send any items which have been purchased in a s sale as these will not be exchanged, refunded or returned. If an item is faulty than we suggest you contact BCNÜ before hand to discuss your exchange/return.
  • You must notify BCNÜ of your exchange or return within 60 days of purchase. Any claims outside of this timeframe will not be considered.
  • If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).
  • Socks or head gear such as caps cannot be exchanged or refunded.

Item(s) must be returned in original, unused condition with all packaging/tags intact. Please remember to include the exchange/return form indicating your invoice number, your full name and your instructions.

CDL London Ltd
Unit 21-21 The IO Centre
Armstrong Road, Woolwich
London, SE18 6RS

Do not hesitate to contact us if you have any further questions or comments by using the CONTACT US form.