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Terms and Conditions

 

Returns Policy
Shipping Information
Customer Service Contact
Privacy Informaiton
$250 Voucher Email Sign Up Competition

 

 

RETURN POLICY

BCNÜ products are manufactured to the highest standard and we know you're going to love your gear from BCNÜ. In the unlikely event that the item has a manufacturing fault we will gladly replace it up to 21 days from the date you receive your purchase. Warranty excludes malfunction caused by normal wear and tear, alterations, abuse, negligence or not following care instructions.

Items must be returned in original, unused condition with all packaging/tags intact and original receipt. Before returning your BCNÜ gear please tell us report the return by logging into My Account. Please remember to include a return slip indicating your full name and order number with your items.

ATT: BCNÜ RETURNS
CDL London Ltd
Unit 21-21 The IO Centre
Armstrong Road, Woolwich
London, SE18 6RS
UK

General Terms

  • SALE items cannot be exchanged or refunded.
  • If you select a SALE item as replacement, keep in mind that by the time we process your exchange request, the item may be sold out. We invite you to indicate a couple of articles as replacement or select an item that is not on SALE (be sure to include order of preference for the selection).
  • Socks or head gear such as caps cannot be exchanged or refunded.

 Do not hesitate to contact us if you have any further questions or comments by using the CONTACT US form.

REFUNDS

If you are not completely satisfied with you order you may request a refund. If a refund is requested you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

Our products are designed in Australia, made in Portugal and shipped from the UK. BCNÜ products are kept in stock in London ready for immediate delivery. Orders are generally shipped in the next business day.

FREE WORLDWIDE SHIPPING

Our Free Shipping Offer is valid for all orders over USD $50.00. This offer is for standard shipping only and is subject to each individual order. It does not include tracking. If tracking is required please select Trackable Shipping, or International Courier for fast international delivery.

To check the shipping charges that apply to your order, simply start the process of creating an order, and go through to the checkout. At the checkout, you can select your destination, and shipping method and any additional costs will be calculated. Whilst our shipping offer applies to the vast majority of countries, we are unable to extend this offer to a small number of countries due to the additional shipping expenses associated with there locations. Click here to view a list of countries that are not eligible for free shipping and carry a flat fee of USD $35.00 charge on all orders.

This offer does not include

  • Trackable Shipping.
  • Any custom duties, fees or taxes that may be assessed for international orders.
  • International Courier or Express Registered Post in the UK.
  • Any additional postal charges that may be required for delivery of your product(s) once the parcel arrives in your country. Any costs incurred for the final delivery will be at the expense of the customer and BCNÜ will not cover, nor will we refund any item that cannot be cleared without additional charges being paid. 

DELIVERY TIMEFRAMES 

Within the UK

Royal Mail will deliver your parcel within 7 business days. We will send you a notification once your order has been shipped from our warehouse. If you have not received your parcel within 10 business days from shipment, give your local Post Office a call just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, you can mail us by using the CONTACT FORM or alternatively you can call our Customer Service Team.

International Orders

International orders usually take around 7-21 business days to be delivered to most countries. In some instances there may be delays as Customs agency within the destination country may choose to withhold individual shipments as a random security/inspection measures. These delays can be between 4-6 weeks except for Argentina, Brazil and Chile which can be up to 8 weeks on very rare occasions. Unfortunately there is nothing that we can do to speed up the process of clearing customs as these are measures which are beyond our control.

EXPRESS REGISTERED POST IN THE UK

We offer an Registered Postal service within the UK. Express Post is a premium delivery service that offers guaranteed delivery in 2 business days at an extra cost of USD$ 10.

TRACKABLE  INTERNATIONAL SHIPPING

We also offer Trackable International Shipping service for overseas customers. This is not an express service, but it will provide you with a tracking number. You can select this option at checkout at an extra cost of USD$ 10.

INTERNATIONAL COURIER

This service is fully trackable and you will receive your parcel in 2-7 business days. If you’ve had problems receiving international post in the past we strongly recommend you choose this option at checkout to ensure that the goods are delivered to you. You can select this option at checkout  at an extra cost of USD$ $35.

CUSTOMER SERVICE CONTACT

Have a question or simply want some advice. You can contact our customer service team on +61 2 8971 8593 or use the CONTACT US form and we will be glad to help.

HOURS OF OPERATION
Mon – Fri: 8.30am to 5pm. Australian Eastern Standard Time (AEST)

We are closed on weekends and all major public holidays. If you would like to contact us outside our trading hours please email us.

PRIVACY POLICY

  • In this policy, “us”, “we”, or “our” means BCNÜ Utility Wear T/A Play To Win Industries PTY LTD, operators of this website.

 We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.


This Privacy Policy was last updated on 30 September 2016.

1. INFORMATION WE COLLECT

The personal information we collect falls into four categories: contact details, click trails, activity history, and publishable content. 

  • Contact details are collected as supplied by you from time to time. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of your credit card solely for purposes of identity
    confirmation and forewarning of expiry.
  • Click trails record the paths taken by visitors through the website. This information is generally recorded against IP address, and may be possible to correlate by computer.
  • Activity History consists of orders, enquiries, votes submitted via the website, or offline contact you have with us such as phone calls.
  • Publishable content consists of comments or other submissions of content you would like us to publish on our website.

2. HOW WE COLLECT IT

Contact details and publishable content are collected when supplied by you either via the website or direct to us by other means.

Click trails are recorded by our servers as each request reaches the website. This includes but is not limited to:

  • The type of browser you are using
  • The date and time of your visit
  • Your IP address
  • The address of the website that referred you to ours
  • The addresses of pages accessed and any documents downloaded

Click trails can be correlated over time by the use of ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable.

Activity history is recorded whenever you undertake an activity such as submit an enquiry, make a comment, vote on an object, and may additionally be recorded by us when you contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect your personal contact details and activity history:

  • To respond to requests or queries you raise
  • To confirm your identity
  • To fulfil orders made by you
  • To keep you up to date with news, special offers, and other marketing information you have opted-in to receive.

We collect click trail data:

  • To measure and monitor the performance of our website
  • To estimate interest in our products and services
  • To refine and update our website’s content
  • To monitor our website for violations of the terms of use or any applicable laws by visitors

4. HOW WE DISCLOSE IT

We may disclose your personal information to third parties, and you consent to us disclosing your personal information to third parties, under the following circumstances:

  • As part of a sale of all or part of our business
  • When explicitly authorised to do so by yourself at the time you supply the information
  • As required or authorised by any applicable law
  • As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
  • As part of any investigation by us into you or your activity on our website (including to your Internet Service Provider or network administrator)
  • If we have reason to believe that you have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to your Internet Service Provider or network administrator)
  • To lessen or prevent a serious threat to a person’s health or safety

5. PUBLISHABLE CONTENT

When you submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) you assign us a transferrable, perpetual right to publish and/or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by yourself or you otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private (e.g. your email address), except in cases of clear violations of our terms of use.

Content submitted by you for publication may be disclosed to all visitors of our website, and/or republished on other websites at our discretion.

If you provide personal information either of your own or of any third party as part of publishable content, you warrant that you have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If you find your personal information published on our website without your consent, please contact us immediately as outlined in section 10.

6. COOKIES

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website at a later time.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

7. OPTING IN AND OUT

You may opt out from the correlation of passive activity data by turning off cookies in your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.

When you supply us with your email address you may be asked to opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send you information for which you have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and/or header of each email.

If you receive any communication purporting to be connected with us or our products or services that you believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 10.

8. INFORMATION MANAGEMENT AND SECURITY

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and/or password used by yourself to access this website. You agree that you will be held responsible for all activities which occur under your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of your information by third parties may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please contact us immediately as outlined in section 10.

9. GAINING ACCESS TO YOUR INFORMATION

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 10.

10. WANT TO CONTACT US

If you have any questions or concerns about how we collect, use, disclose, manage or store your personal information, or would like to request access or changes to the information we hold, please contact us in writing at info@bcnuclothing.com.

11. $250 VOUCHER COMPETITION TERMS & CONDITIONS

11.1 US $250 will be gifted in the form of a coupon voucher to the winner to shop online at www.bcnuclothing.com.
11.2 US $250 will be drawn on the first Monday of each month and winner will be emailed.
11.3 Voucher can not be exchanged for cash.
11.4 First draw will be held on 21st November, 2016.
11.5 Final draw will be held on 31st July, 2017

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